Terms and Conditions of Use of the kaya711 Platform

1 Acceptance of Terms and Conditions

By registering, accessing or using any part of the kaya711 platform — including the website, mobile application and all related services — you hereby agree fully and unconditionally to be bound by the Terms and Conditions set out in this document.

These Terms constitute a legally binding agreement between you as the user ("User" or "Member") and kaya711 as the platform provider ("Company"). If you do not agree with any provision in this document, you are required not to use the kaya711 platform.

2 User Eligibility

kaya711's services are restricted to individuals who meet all of the following eligibility criteria:

• At least 21 years old on the date of registration and throughout the period of platform use.
• Legally capable of entering into a binding agreement under the laws applicable to you.
• Not prohibited or restricted by any law, regulation or court order from using online betting services.
• Not registering using another person's name or false information.
• Never had an account terminated by kaya711 for reasons of Terms violation.

kaya711 has the right to request identity verification at any time. Documents that may be required include a valid MyKad or passport, a bank statement or recent proof of address, to comply with international licensing requirements.

3 Account Registration and Management

Each user is permitted to hold one (1) active account only on kaya711. Registration of multiple accounts by the same individual, whether using different details or other methods, is a serious violation of these Terms.

When registering, users are required to provide accurate, complete and current information. Users are fully responsible for:

• Maintaining the confidentiality of their account username and password.
• Notifying kaya711 immediately if there is any unauthorised access to their account.
• Ensuring all registration information is accurate and updated when changes occur.
• Being responsible for all activity that takes place under their account, whether with their knowledge or not.

kaya711 will not request your password via email, live chat or any external channel. Any such request should be reported to our support team immediately.

4 Deposits and Withdrawals

kaya711 supports a range of trusted local payment methods for the convenience of Malaysian users. Deposits and withdrawals can be made via Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay, and cryptocurrency including USDT, BTC and ETH.

The applicable financial terms are as follows:

• Minimum deposit: RM50 for all payment methods.
• Minimum withdrawal: RM100 for all payment methods.
• Withdrawal processing time: Within one hour of the request being approved.

Withdrawals will be processed to the same payment method used for the original deposit except in certain technical circumstances. kaya711 has the right to request additional verification before approving a withdrawal request for security and fraud prevention purposes.

5 Bonuses and Promotions

All bonuses and promotional offers provided by kaya711 are subject to specific terms. Users are advised to read and understand the bonus terms before claiming them.

Welcome Bonus: kaya711 offers a first deposit bonus of 200% up to RM300. For example, a deposit of RM100 gives a bonus of RM200, bringing the balance to RM300 with a wagering requirement of RM200 × 10 = RM2,000 before the bonus funds can be withdrawn. For a deposit of RM400, the bonus received is RM300, bringing the balance to RM700 with a wagering requirement of RM300 × 10 = RM3,000.

General terms applicable to all bonuses:

• Bonuses may only be claimed once per user or account.
• The wagering requirement must be met within the specified time period.
• Bonus funds cannot be transferred or withdrawn before the wagering requirement is completed.
• kaya711 has the right to cancel a bonus if there are signs of fraud or abuse.
• Bonuses cannot be combined with other offers unless specifically stated.

The kaya711 VIP programme covers three tiers — Bronze, Silver and Gold — offering weekly cashback of up to 0.3%, 0.7% and 1.0% respectively. Tier progression depends on the user's ongoing wagering activity.

6 General Wagering Rules

All bets placed on the kaya711 platform are final once confirmed by the system. Users are fully responsible for ensuring the accuracy of their bets before confirmation is made.

kaya711 has the right to void or adjust bets in the following situations:

• A clear technical error in the display of odds or multipliers.
• A system disruption that causes bets to be processed incorrectly.
• Detection of irregular betting activity or suspicious coordination.
• An event that is cancelled or suspended by the relevant organising body (particularly for sports bets).

For slots and casino games, results generated by the Random Number Generator (RNG) are final. kaya711 does not intervene in game outcomes produced by the system.

7 Prohibited Activities

kaya711 users are strictly prohibited from engaging in any of the following activities:

• Opening or operating multiple accounts for any purpose.
• Using automated software, bots or any tool that could provide an unfair advantage.
• Any form of fraud, collusion or game manipulation.
• Attempted money laundering through deposit and withdrawal activity.
• Abusing the bonus system with the intent of gaining profit without genuine risk (bonus abuse).
• Transferring funds between member accounts or selling, transferring ownership of an account to another party.
• Using the platform for activities that violate the law.

8 Account Suspension and Closure

kaya711 reserves the right to suspend or close any user account, with or without prior notice, for the following reasons:

• Violation of these Terms and Conditions or any kaya711 policy.
• False or inaccurate registration information.
• Request by a competent authority or law enforcement body.
• Urgent technical requirements or system maintenance.
• Suspicious account activity or activity that could potentially compromise the security of the platform.

Users may also close their own account at any time by contacting the kaya711 support team. Voluntary closure is subject to the settlement of all active bets and the fulfilment of any outstanding wagering requirements.

For users who wish to self-exclude from the platform for responsible gambling reasons, please contact our customer support for assistance. kaya711 fully supports responsible gambling initiatives and can enforce deposit limits, betting limits, or self-exclusion at the user's request.

9 Limitation of Liability

kaya711 provides the online betting platform on an "as is" basis. The company makes no warranties, express or implied, regarding the continued availability, accuracy, or suitability of the platform for any particular purpose.

To the extent permitted by applicable law, kaya711 is not liable for:

• Any loss or damage arising from the use of or inability to use the platform.
• Service interruptions due to maintenance, technical issues, or factors beyond the company's control.
• Losses incurred as a result of the user's own betting decisions.
• Loss of data or information due to unavoidable technical failure.

Users acknowledge that betting involves financial risk and that they bear that risk entirely.

10 Amendments to the Terms and Conditions

kaya711 reserves the right to change, amend, or update these Terms and Conditions at any time without prior notice. Amendments will take effect immediately upon publication on the kaya711 website.

It is the user's responsibility to review these Terms periodically to ensure they remain in compliance with the latest version. Continued use of the platform after amendments are published constitutes acceptance of those amendments.

11 Applicable Law

These Terms and Conditions, and any disputes arising from them, are subject to and interpreted in accordance with the laws of the international licensing jurisdiction under which kaya711 operates.

Any dispute relating to the platform or these Terms shall first be resolved through kaya711's internal dispute resolution process. Users may contact our support team to initiate this process. If internal resolution is unsuccessful, the dispute may be referred to the relevant arbitration body in accordance with the established procedures.

kaya711 operates under an international licence and complies with the compliance requirements set by the relevant regulatory body, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the kaya711 support team is ready to assist you.

We are available 24/7 via live chat directly within the platform and support email. All enquiries are handled in Malay and English.

• Live Chat: Available directly within the kaya711 platform at all times.
• Email: [email protected]

For more information on responsible gambling, account limits, or self-exclusion, please refer to our Responsible Gambling page.